DO YOU HAVE READY STOCKS?
Yes! All our products are in-stocks and ready to be shipped unless otherwise advised.
HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY ORDER?
For ready stock items, we strive to ship out your orders within 2-4 business days, though some orders may have a longer lead time during peak and sales season. If you have opted for name personalization, please allow us 5-7 working days to work on your order.
WHAT ARE THE SHIPPING OPTIONS?
All items will be shipped by courier at $4 and orders above $100 will be entitled to free courier.
WHAT ARE THE PAYMENT OPTIONS?
We accept payment via HitPay (Credit card) and Paynow.
WHAT IS YOUR RETURN POLICY?
Please choose carefully before carting as we do not offer refunds/exchanges for change of mind.
We only offer exchanges for purchases within 2 weeks.
We only accept exchanges for defective or wrong items. If items are found defective or incorrect upon arrival, we apologize for the oversight and will be happy to provide an exchange for you within 7 days of your delivery. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, in its original packaging.
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To initiate a exchange, please contact our customer support team within 2 weeks from date of purchase. Our team will guide you through the return process and provide necessary instructions.
HOW DO WE CARE FOR OUR BAGS?
Flip it Inside Out: Flip your bag inside our before tossing the backpack into the washing machine. This helps to protect the outer design and keeps it looking sharp.
Machine Washable: Wash your bag with similar colors and fabrics. For best results, use a gentle or delicate cycle and a mild detergent. Avoid using bleach or harsh chemicals that could damage the material.
Hang to Dry: Ensure that your bag is fully dry before storing. Dampness can lead to unpleasant odors and even mold growth.
Storage: Avoid damp or humid areas that could compromise your bag's freshness and longevity.